(888) 595-2672


San Diego, CA






Our Services/ Bad Debt Recoveries Program/FAQ

Frequently Asked Questions

Bad Debt Recoveries Program

  • When does the LRR Bad Debt Recoveries Program begin?

    LRR's products and services are explicitly designed to identify incremental value embedded in fully-reserved bad debt after the client's entire collection cycle has been completed.

  • What type of receivables are eligible for the LRR Bad Debt Recoveries Program?

    The LRR Bad Debt Recoveries Program focuses on both ambulatory and acute receivables. This includes all self-pay and self-pay after insurance accounts.  In addition, LRR also offers zero balance account services for Medicare and third-party insurance receivables.


  • Is the LRR Bad Debt Recoveries Program compliant with Medicare guidelines?

    LRR works closely with Medicare audit specialists in developing internal account flow processes. Through the deployment of a standardized account flow process, the LRR Bad Debt Recoveries Program ensure compliance to the following Medicare guidelines:

    • Medicare and Non-Medicare accounts are treated in exactly the same manner

    • 100% of accounts included in cost report are returned from agencies

    • Post Medicare Cost Report recoveries are offset against current years cost report – Section § 413.89 Bad debts, charity, and courtesy allowances.


  • Data security: how does LRR prevent data breaches?

    LRR routinely conducts HIPAA risk assessments on their internal system of record, local workstations and data and SFTP servers. LRR utilizes a data center that has achieved SSAE 16 SOC 1, 2, 3 Type 2 audited certifications. From policy and procedure manuals to third-party audits, LRR strives to exemplify the highest standard of data security across the industry.

  • Are the LRR Agency Network's collection efforts  compliant with all 501(r) tax code provisions?

    LRR’s process flows are designed to adhere to all federal and state guidelines. This includes Internal Revenue Code §501(r) regulations and more specifically to the deployment of extraordinary collection efforts.

  • How does the selection and boarding process work when adding new agencies to the LRR Agency Network?

    In addition to their unique specializations, all LRR agency partners must pass a thorough selection and boarding process.  A strong focus is placed on data security certification and robust training programs specific to healthcare, which includes an in-depth knowledge of HIPAA compliance, IRC §501(r) regulations, TCPA, FDCPA, FCRA, GLBA, etc. Finally, each agency partner must exhibit a culture of patient satisfaction, compliance and cultural tolerance.

  • Is the LRR Bad Debt Recoveries Program compliant with the Telephone Consumer Protection Act 47 U.S.C. § 227?

    Link Revenue Resources’ agencies follow strict guidelines and defined processes regarding cell phone numbers and auto dialing systems. Daily, each agency programmatically accesses a national third-party information provider to determine if a particular phone number is a cell phone. If there is not sufficient information to determine if the number is a cell phone, the call will be dialed manually.

We provide proven solutions to optimize cash for

fully-reserved healthcare receivables.


4891 Ronson Ct., Suite E, San Diego, CA 92111


(888) 595-2672

Monday - Friday: 8:00 am - 5:00 pm (PST)

Saturday & Sunday: Closed

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