Link has developed a servicing partner network comprised of healthcare companies with core competencies unique to their organizations. Link’s partnership with servicing partners and analytics deliver optimal results to clients. Each partner is assigned an operational analyst that continuously tracks activity and measures against forecast. On a monthly basis, Link’s Vendor Management Team performs random account-level audits with each servicing partner to ensure compliance and performance.
In addition to their unique specializations, all servicing partners must pass a thorough selection and boarding process. A strong focus is placed on data security certification and robust training programs specific to healthcare. Finally, each agency partner must exhibit a culture of patient satisfaction, compliance and cultural tolerance.
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