As the industry shifts toward high-deductible health insurance plans, healthcare providers are struggling to recover payments from patients. Many providers do not have the necessary resources to effectively handle the increase in bad debt. In this dynamic environment, healthcare providers need to utilize technology and analytically-driven business intelligence to identify new recovery solutions.
Link utilizes a proprietary suite of analytical and statistical software to identify patients with a high propensity to pay. Following our internal analytical processes, high-propensity accounts are outsourced to Link servicing partners. Our servicing partners consists of agencies across the nation with varying specialties and recovery strategies. The main objective is to outsource the right account to the right agency at the right time.
The program begins after the provider has completed all collection cycle processes.
- Link recovers millions of incremental dollars annually for hundreds of critical access hospitals, physician groups, and large healthcare systems.
- Our Program has proven effective after early-out collections, primary bad debt collections, or secondary bad debt collections. The Program begins when your work is finished.
- The Program is compliant with all Medicare guidelines and regulations.
Through data-driven decision making, Link provides consistent incremental revenue at zero up-front cost to your healthcare organization. You can expect a 15-25% lift in bad debt recoveries.
Client & Patient Satisfaction
Patient satisfaction is our highest priority. Link’s servicing partners follow the highest standards of ethics and integrity in their conduct of collection and recovery activities.
Proprietary analytical software and specialized treatment strategies combine for a true value-based safety net recovery solution.
The Program begins after the provider’s entire collection cycle has been completed. There are no changes to your current collection cycle processes.
All bad debt accounts that are legally collectible. This includes: self-pay and self-pay after insurance accounts for all types of care (acute, ambulatory, etc.).
Link has worked closely with Medicare auditors to ensure the program is fully compliant with all guidelines:
- Medicare and Non-Medicare accounts are treated in exactly the same manner
- 100% of accounts included in cost report are returned from agencies
- Post Medicare Cost Report recoveries are offset against current years cost report – Section § 413.89 Bad debts, charity, and courtesy allowances.
Link routinely conducts HIPAA risk assessments on all internal system of record, local workstations and data and SFTP servers. Link utilizes a data center that has achieved SSAE 16 SOC 1, 2, 3 Type 2 audited certifications. From policy and procedure manuals to third-party audits, Link strives to exemplify the highest standard of data security across the industry.
Link aligns itself with each provider’s mission and values to serve all patients with the utmost respect. Our knowledgeable and compassionate staff has years of patient financial services experience to ensure all patient interactions are held to the highest standard.
Link’s Implementation Team works directly with the provider to set up all data requirements and system automation. The program has absolutely zero up-front costs as Link works on a contingency basis. Link starts receiving a percentage of recoveries once the program is live.
The client will be assigned a Link Project Manager, who will coordinate weekly meetings with client resources. This approach will reduce the hourly commitment by hospital staff. Based on the weekly time commitment of client resources, the project could be live in as little as two weeks.
Once the program is live, the provider will see recoveries within 30 days.