As the industry shifts toward high-deductible health insurance plans, healthcare providers are struggling to recover payments from patients. Many providers do not have the necessary resources to effectively handle the increase in bad debt. In this dynamic environment, healthcare providers need to utilize technology and analytically driven business intelligence to identify new recovery solutions.
Link utilizes a proprietary suite of analytical and statistical software to identify patients with a high propensity to pay. Following our internal analytical processes, high-propensity accounts are outsourced to Link servicing partners. Our servicing partners consist of agencies across the nation with varying specialties and recovery strategies. The main objective is to outsource the right account to the right agency at the right time.
The program begins after the provider has completed all collection cycle processes.
Through data-driven decision making, Link provides consistent incremental revenue at zero out of pocket cost to your healthcare organization. You can expect a 15-20% lift in bad debt recoveries.
At Link, we understand the importance of a seamless implementation process. Our team of specialists work closely with the client to create a custom build that streamlines workflows and maximizes efficiency.
Patient satisfaction is our highest priority. Link’s servicing partners follow the highest standards of ethics and integrity in their conduct of collection and recovery activities.
From the moment we begin working with you, our goal is to provide the highest level of client support. Link strives to not only react and respond to wide ranging client requests, but also proactively find new ways to positively impact your organization.
All Bad Debt accounts that are legally collectible, both Medicare and non- Medicare alike are eligible. This includes self-pay and balance after insurance accounts for all classes of care (Acute, physician, outpatient)
Yes, Link’s Program has been designed to fully comply with all Medicare guidelines and has stood the test of multiple audits nationwide:
- Medicare and Non-Medicare accounts are treated in the same manner.
- Our Program is designed to maximize the Providers Medicare reimbursement.
- Post Medicare Cost Report recoveries are offset against the current years cost.
report as required in Section § 413.89 of the Medicare code.
- Medicare compliance case studies are available upon request.
Link follows each providers values and mission to serve all patients with the utmost respect. Our knowledgeable and compassionate staff has years of patient financial services experience.
Link audit calls to ensure our patient representative adhere to HIPAA, FDCPA, & TCPA guidelines.
Link has absolutely zero upfront costs as we work on a contingency basis. In addition, and at no cost to the provider, our dedicated implementation team will work directly with your staff to install the program.