Privacy and Digital Communications Policy

Last update: January 2, 2024

The Gramm-Leach Bliley Act (GLBA) and the Health Insurance Portability and Accountability Act
(HIPAA) require that consumer/medical information is protected from unauthorized access and/or
disclosure. Link Revenue Resources, LLC will maintain adequate safeguards to prevent the improper
use or disclosure of private information as defined in the GLBA or HIPAA regulations. We agree to
comply with all privacy and security policies of our clients and will use our best efforts to
maintain the integrity as well as the confidentiality of electronically transmitted/accessed
information.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of
Your information when You use the Service and tells You about Your privacy rights and how the law
protects You. We use Your Personal data to provide and improve the Service. By using the Service,
You agree to the collection and use of information in accordance with this Privacy Policy. Link
Revenue Resources, LLC does not sell any
Personal data.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable
information that can be used to contact or identify You. Personally identifiable information may
include, but is not limited to:

  • Email address
  • First and Last name
  • Phone number

Usage Data
Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP
address), browser type, browser version, the pages of our Service that You visit, the time and date
of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information
automatically, including, but not limited to, the type of mobile device You use, Your mobile device
unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile
Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service
or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies
We use Cookies to track the activity on Our Service and store certain information. The
technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You
    can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being
    sent. However, if You do not accept Cookies, You may not be able to use some parts
    of our Service. Unless you have adjusted Your browser setting so that it will refuse
    Cookies, our Service may use Cookies.

Use of Your Personal Data
The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your requests: To attend and manage Your requests to Us.

Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the
purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the
extent necessary to comply with our legal obligations (for example, if we are required to
retain your data to comply with applicable laws), resolve disputes, and enforce our legal
agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is
generally retained for a shorter period of time, except when this data is used to strengthen
the security or to improve the functionality of Our Service, or We are legally obligated to
retain this data for longer time periods.

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us but remember that no method of
transmission over the Internet, or method of electronic storage is 100% secure. While We
strive to use commercially acceptable means to protect Your Personal Data, We cannot
guarantee its absolute security.

Digital Communications

You expressly consent to receiving calls and messages, including auto-dialed and prerecorded
message calls, and SMS messages (including text messages), you authorize us
and our affiliates, agents, and contractors to contact you at any email address you use,
number you provide us, number from which you call us, or at a number which we believe
we can reach you. We may contact you in any way, such as Email, calling or texting. We
may contact you using an automated dialer or prerecorded messages. We may contact you
on a mobile, wireless, or similar device, even if you are charged for it.

If you chose to unsubscribe:

You understand and agree that it may take up to 3 days after receipt of your notice to
process your request to cease further communications, and that you consent to continued
communications during this time.

Unsubscribe Instructions:
Email

  • Click the “Unsubscribe” link on the email you received
  • Email Us: Be sure to include “Update My Account Information” in the subject. Please also include your reference number, full name, and phone number in the email
  • Call Us

SMS

  • Reply STOP to cease further text messages

If you texted STOP in the past and wish to receive SMS notifications from Link Revenue Resources, LLC again, please Call Us

  • Email Us: Be sure to include “Update My Account Information” in the subject.
    Please also include your reference number, full name, and phone number in the
    email

Call Us

 

 

 

CCPA Privacy

This privacy notice section for California residents supplements the information contained in Our
Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of
California.

Categories of Personal Information Collected
We collect information that identifies, relates to, describes, references, is capable of being
associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the
CCPA. This does not mean that all examples of that category of personal information were in fact
collected by Us but reflects our good faith belief to the best of our knowledge that some of that
information from the applicable category may be and may have been collected. For example,
certain categories of personal information would only be collected if You provided such personal
information directly to Us.

Category A: Identifiers.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Collected: Yes.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, Social Security number, physical characteristics or
description, address, telephone number, passport number, driver’s license or state
identification card number, insurance policy number, education, employment,
employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Collected: Yes.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: No.
Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Collected: No.
Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity
patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Collected: No.
Category F: Internet or other similar network activity.
Examples: Interaction with our Service or advertisement.
Collected: Yes.
Category G: Geolocation data.
Examples: Approximate physical location.
Collected: No.
Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
Category I: Professional or employment-related information.
Examples: Current or past job history or performance evaluations.
Collected: No.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Collected: No.
Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.

Under CCPA, personal information does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Information excluded from the CCPA’s scope, such as:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical
      Information Act (CMIA) or clinical trial data
      • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994

Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of
sources:

  • Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service.
  • Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.

Use of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose personal information We collect for “business purposes” or “commercial
purposes” (as defined under the CCPA), which may include the following examples:

  • To operate our Service and provide You with our Service.
  • To provide You with support and to respond to Your inquiries, including to investigate and
    address Your concerns and monitor and improve our Service.
  • To fulfill or meet the reason You provided the information. For example, if You share Your
    contact information to ask a question about our Service, We will use that personal
    information to respond to Your inquiry.
  • To respond to law enforcement requests and as required by applicable law, court order, or
    governmental regulations.
  • As described to You when collecting Your personal information or as otherwise set forth in
    the CCPA.
  • For internal administrative and auditing purposes.
  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal
    activity, including, when necessary, to prosecute those responsible for such activities.

Please note that the examples provided above are illustrative and not intended to be exhaustive.
For more details on how we use this information, please refer to the “Use of Your Personal Data”
section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

Category A: Identifiers
Category B: Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e))
Category F: Internet or other similar network activity

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Your Rights under the CCPA
The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

  • The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
    • The categories of personal information We collected about You
    • The categories of sources for the personal information We collected about You
    • Our business or commercial purpose for collecting that personal information
    • The categories of third parties with whom We share that personal information
    • The categories of third parties with whom We share that personal information
  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete, Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us to:
    • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
    •  Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal
      activity, or prosecute those responsible for such activities.
    • Debug products to identify and repair errors that impair existing intended functionality.
    •  Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §
      1546 et. seq.).
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.
    • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
    • Comply with a legal obligation.
    • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.

Exercising Your CCPA Data Protection Rights
In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

  • By email: dwilliams@linkdhs.com
  • By phone number: 888-595-2672

Only You, or a person registered with the California Secretary of State that You authorize to act on
Your behalf, may make a verifiable request related to Your personal information.
Your request to Us must:

  • Provide sufficient information that allows Us to reasonably verify You are the person about
    whom We collected personal information or an authorized representative
  • Describe Your request with sufficient detail that allows Us to properly understand,
    evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if we cannot:

  • Verify Your identity or authority to make the request
  • And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s
receipt.

For data portability requests, We will select a format to provide Your personal information that is
readily usable and should allow You to transmit the information from one entity to another entity
without hindrance.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or
practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change
becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy
Policy are effective when they are posted on this page.

Contact Us

Link Revenue Resources, LLC will never sell, trade, or otherwise transfer your personally
identifiable information to any third party other than your creditor, without consent from you.

Link Revenue Resources, LLC has made a strong commitment to collect, use and disclose
information in accordance with applicable state and federal laws, including the Fair Credit
Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA) and The Health Insurance
Portability and Accountability Act (HIPAA)

Link Revenue Resources, LLC has made a strong commitment to educating all employees
regarding information practices and the proper handling and use of information obtained.

Website visitors who do not want their personal identifiable information collected online or have
any questions about this Privacy Policy are asked to contact Link Revenue Resources, LLC

  • By email: dwilliams@linkdhs.com
  • By phone: 888-595-2672 (ext. 103)