Services
Frequently Asked Questions
When does Links Safety-Net program begin?
Our Program begins after the provider has completed their collection efforts. There are no changes to your current Bad Debt collection processes
What type of accounts are eligible for our Program?
All Bad Debt accounts that are legally collectible, both Medicare and non- Medicare alike are eligible. This includes self-pay and balance after insurance accounts for all classes of care (Acute, physician, outpatient)
Is the Safety-Net Revenue Capture Program compliant with Medicare guidelines?
Yes, Link’s Program has been designed to fully comply with all Medicare guidelines and has stood the test of multiple audits nationwide:
Medicare and Non-Medicare accounts are treated in the same manner.
Our Program is designed to maximize the Providers Medicare reimbursement.
Post Medicare Cost Report recoveries are offset against the current years cost.
report as required in Section § 413.89 of the Medicare code.
Medicare compliance case studies are available upon request.
How does Link ensure our data is safe?
At Link we utilize the most sophisticated data security technologies available. We also ensure our datacenters adhere to SOC 2 standards.
In addition, our internal data security policies undergo regular adherence testing to ensure compliance with annual HIPAA, SOC 2, and NIST CSF 2.0 assessments.
How do we ensure patients are being handled professionally and respectfully?
Link follows each providers values and mission to serve all patients with the utmost respect. Our knowledgeable and compassionate staff has years of patient financial services experience.
Link audit calls to ensure our patient representative adhere to HIPAA, FDCPA, & TCPA guidelines.
What are the up-front costs?
Link has absolutely zero upfront costs as we work on a contingency basis. In addition, and at no cost to the provider, our dedicated implementation team will work directly with your staff to install the program.
Is Link a certified Minority owned company?
Yes
